Return policy

Returns and complaints – general rules

Purchases made in our Humboo B2B shop are subject to separate rules than consumer purchases. The detailed rules are described in our Terms and Conditions, available here:
B2B store regulations
Below, we have compiled the most important information regarding returns and complaints that you should know before submitting a claim.

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Return of standard goods

You may return standard, non-personalised goods within 14 days of receipt if the following conditions are met:

• the goods have not been used and are in their original condition and packaging,
• the return has been previously reported and accepted by our team,
• The customer shall cover the costs of return shipping.

To request a return, please contact us at: info@humboo.com
Please include the invoice or order number in the subject line of your message.
Return address:
HUMBOO sp. z o.o., Szóstka 77, 21-570 Drelów, Polska

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Personalised products – no returns possible

Orders for personalised products (with printing, made to order) are non-returnable, unless there has been a manufacturing error on our part.
Please note: once your payment has been processed, the production process begins and it is no longer possible to cancel or modify your order.

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Complaints

Complaints are considered on a case-by-case basis. If you receive defective goods, please send us an e-mail with photos and a description of the situation:
info@humboo.com
If the complaint is upheld:

• we will collect the goods at our expense (if the goods are unusable),
• we will offer an exchange or refund,
• you will receive a reply by e-mail, usually within a few working days.

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Goods damaged in transit

The risk passes to the Customer at the moment the goods are handed over to the courier, but:

• if you notice any damage, report it within 3 working days,
• we consider each such situation individually and report it to the carrier.

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Cost deductions and individual terms and conditions

In the case of returns or complaints, there may be situations in which:

• the customer provided incorrect files or incomplete data for printing,
• as a result of the return, we incurred specific costs (e.g. packaging, personalisation, ordering materials).

We reserve the right to deduct the relevant costs, after prior agreement with the Customer.

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Do you have any questions? Contact us by e-mail – we will advise and assist you in any situation.
info@humboo.com